Easily respond to reviews via Email and Slack to quickly address feedback when you are unable to access the desktop version of Asodesk. Speed up your review response process with this convenient feature.
How it works
Once you enable the Reply to Reviews report in Connections Hub, reviews will automatically be sent to your chosen channels. A convenient pop-up window will appear within the Slack interface for you to enter your response.
You also have the option to select a pre-made reply template from Asodesk within the pop-up window on Slack.
To reply via email, simply compose and send an email, and your response will be visible in the store.
How to set up the report
Reports for answering to reviews are available from Guru plans, which include Reply to Reviews tools in Asodesk.
To set up a report:
1. Go to Connections Hub. Click on 'Create' and choose the platform where you'd like to receive reviews: Email or Slack.
2. Select the countries and applications for which you wish to respond to reviews. Click on 'Reply to Reviews report'.
Responding via Email or Slack to specific reviews
You have the option to choose which reviews you would like to respond to using Email or Slack.
1. Select the type of reviews you wish to receive: all reviews, updated reviews, reviews that have become worse, or reviews that have become better.
2. Choose import history: specify the number of reviews you would like to receive before initiating the report.
3. Select the rating of reviews that you prefer to receive.
4. Select the length of reviews you want to receive: more or less than 3 words.
You need a connected Asodesk integration with App Store Connect or Google Play Console to be able to reply to user reviews.
Need help understanding our products or services? Have a question? Let us know!
Click the support icon in the bottom right corner or write on hello@asodesk.com