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      Google Play Console Integration: Reply to Reviews

      Link your Google Console with Asodesk to respond to user reviews.

      This integration will allow you to send replies to reviews using the Reply Board tool in Asodesk.

      If you use Asodesk integrations with helpdesk systems such as Zendesk and Omnidesk, integration with the Google Console is also required.

       

      1. Navigate to the 'Integrations' menu in Asodesk.

      2. Click on 'Add Google Play Console Account'.


       

      3. Copy the link in the opened window.

       

      4. Open your Google Cloud Console in the new tab. You'll need to create an OAuth Client.


      It is necessary to perform the following steps by Account Owner of the Google Developer Console to obtain the Client ID and Client Secret needed for the integration.

      If API has not been enabled previously, it is necessary to enable it now:

      1. Go to the Google Play Developer API page in Google Cloud Console.
      2. Click Enable.

      You may also be asked to configure Consent screen if this is your first time creating a client ID.

      Click Configure Consent Screen to configure your consent settings. After you set up the consent screen once, you won't be required to do it again.

       

      5. Go to Credentials  ➡ click on Create credentials ➡ OAuth Client ID.

       

        1. Choose the 'Web application' application type and fill in the name. We suggest using Asodesk + the name of your app to ensure better organization and clarity.
        2. Scroll down the page and find the Authorized redirect URIs on the same page. 
        3. Click on the Add URI button and paste the copied link from Asodesk interface.
        4. Click on Create.

       Now you see Your Client ID and Your Client Secret.

      6. Switch to Asodesk integrations menu.

       

      7. Copy Client ID and Client Secret from Console and fill in the same fields in Asodesk.

       
      8. Choose the apps you wish to connect by selecting them.
       

      9. Click Connect in Asodesk and sign in with Google.

      During this step, you will need to use a Google account that has permissions to 'View app information' and 'Reply to reviews' for the specific apps you wish to integrate.

      Permissions are managed in 'Users and permissions' settings of Google Developer Console.

      If you face any difficulties during the integration process, please check our troubleshooting guide for Google Play Console Integration.

       

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