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      Setting up App Store Connect integration

      Set up and manage integration with App Store Connect

      In this article:

      A step-by-step guide to the integration process

      Refresh the integration

      A second way of integration

       

      1. Create an App Store Connect account.

        1. Login to your App Store Connect;

        2. Go to Users and Access section;

        3. Add new user with valid email;

      Please do not use the email created for integration anywhere else and do not log in to the App Store Connect using it. Otherwise, the integration may be deactivated.

       

      2. Set up account permissions based on your needs.

      To make the most of all the features and tools of Asodesk, we kindly recommend setting up a Full Access connection.

      Here’s an overview of the different connection types and the roles you’ll need for each:

      Integration

      App Store Connect permissions

      Full access Customer Support + Marketing +  Finance (Sales and Access to Reports should be checked automatically)
      Reply to Reviews (Send replies and report concerns to reviews in Reviews & Replies Board) Customer Support
      ASO Report (access to analytics in Traffic Sources, Organic Report, ASO Comparative Report) Marketing + Finance (Sales and Access to Reports should be included automatically)

       


      Make sure the account has access to your app(s).

       

       

      3. Connect your Account to Asodesk. 

      1. Go to Integrations section in Asodesk;

      2. Click on 'Add App Store Connect account';

      3. Enter Email and Password for your App Store Connect account, then click on 'Connect' one time and wait until the two-factor authentication window appears. This may take a couple minutes due to the complexity of Apple's authorization system;

      4. Enter the 2FA code to Asodesk interface. You will receive the code on your device or phone number linked to App Store Connect.

      Uncertain about where to find the code? Check App Store Connect → Sign in and Security → Account Security. Your trusted devices and phone numbers are specified there.

      Important note:

      For security reasons, the integration will need to be reactivated every 20-40 days because of Apple's two-factor authentication requirements. We will send an email to your Root every time the integration is deactivated.

      You can easily refresh the integration by clicking on the refresh button.

      Don't click the button too many times, and wait for the code input window to appear. If the window doesn't appear after a few minutes, try deleting the integration and setting it up again.

       
      There is also a second way of adding the integration.
      We offer the option to use our Apple account, which has been created especially for your integration. You'll just need to invite our account to App Store Connect, as explained in step 1.c. of the guide, and give it the necessary permissions.
      This method is more reliable, and you won't need to update your two-factor authentication (2FA) every month. We will handle all aspects of managing the integration.

      Feel free to contact us if you would like to use this method. We will provide you with the account to invite and further instructions.
       

      You can trust Asodesk to keep your data secure. We use encryption methods to keep your credentials safe during the integration process. Our access is limited strictly to the permissions you have granted.


      Need help understanding our products or services? Have a question? Let us know!

      Click the support icon in the bottom right corner or write on hello@asodesk.com