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Samsung Galaxy Store Integration

Find out what features will be available when you connect Samsung Galaxy Store to Asodesk, and how to set up the integration.

In this article:

Overview

Connection guide

Overview

This integration allows you to respond to reviews using the Reviews & Replies Board tool in Asodesk for apps from the Samsung Galaxy Store. With this integration, reviews will be downloaded more frequently from your console, allowing you to process user feedback faster.

If you use the Asodesk integration with help desk systems such as Zendesk, Usedesk, or Omnidesk, you will also need to integrate with the Samsung Galaxy Store console to send replies to user reviews.

Samsung Galaxy Store functionality is activated manually by your Asodesk manager. To access Samsung Galaxy Store applications, contact your personal Asodesk manager or contact support using the button in the lower right corner of the screen.

Connection guide

1.   Go to Samsung Galaxy Store Seller Portal.

2.   Select the Assistance ➡ Manager Accounts menu.

3.   Click the button Invite a new manager on the right.

4.   In the opened window: 

    • enter the email service@asodesk.com,

    • select the expiration date Permanent,

    • tick the Applications Manager and Buyer Comments Manager boxes.

 

5.   Click Send an invitation to finalize adding the manager.

6.   Contact our support team via chat or email at support@asodesk.com to confirm the invitation.

After we confirm the invitation, the integration will be marked as authorized in the Integrations menu, and the Reply to Reviews feature will be highlighted in green.