Due to security protocols, we do not permit changes to your email address once your account has been created. However, if you wish to access your Asodesk account using a different email address, there is a simple workaround.
Change email for a teammate:
- In the Teammates settings, invite your new email address as a teammate;
- Accept the invitation and complete the registration of your new account;
- Remove your old account or delete it from the teammates list.
When you delete an account from Teammates, the account itself isn't being removed. It becomes a separate Root account.
If you wish to remove account along with all the personal data, you can do so in your Profile settings.
If you have reached your team member limit and are unable to invite a new email address to the account, please contact us. We will be happy to assist you.
Change email for Root:
Root account email can only be changed by our customer support team. Please contact us via chat or get in touch with your personal Asodesk manager to change the email address of your account owner.
If the email address you want to use as your new Root account is already registered in Asodesk, your old email will become a separate Root account once the email swap is complete. We can remove this account at your request.
If you do not have an existing account associated with your new email, your old account email will be permanently deleted once we complete the email swap.
Need help understanding our products or services? Have a question? Let us know!
Click the support icon in the bottom right corner or write on hello@asodesk.com