Usedesk Integration

Set up integration, receive user reviews and work with them directly in Usedesk

Open Integrations settings and click “Connect Usedesk account”
Select the applications whose reviews you want to manage within Usedesk. You can select multiple apps if needed.

3. Set up filters for each app:

filter out reviews that you want to get:
- - all
  - became better (only reviews with the improved rating)
  - became worse (only reviews with the decreased rating)
  - updated (all reviews that were changed)

choose how many reviews without developer reply you want to import (up to 100 reviews) or (none)
select the star rating of reviews that you want to get
select countries (for App Store) and languages (for Google Play) you want to get the reviews from (in)
select the review length you want to get:
- - all
  - less than 3 words
  - or more than 3 words
  - Don't use this filter if you are from Asian countries

You can also disable tags if you don’t want that tags to be added to reviews in Usedesk.

If you have added multiple apps when setting up the integration with Usedesk, make sure to set up filters for each of your apps in this step.

4. Add integration with your App Store Connect or Google Play Console account for all your selected apps. You can set up store integrations later after integrating Usedesk.

You won't be able to reply to reviews from Usedesk account without a linked console.

5. Integrate Usedesk. To complete integration you should head to Usedesk account and set up a channel:

Go to: Channels -> Add channel and choose “API”;
Enter Redirect URL: https://hq.asodesk.com/usedesk/api/hooks/pull/
and enter your Asodesk account e-mail after last “/”.
The result might look like this: https://hq.asodesk.com/usedesk/api/hooks/pull/your_email@gmail.com/
check “JSON Request” and give your channel a name containing 'Asodesk' (for example, “Asodesk App Reviews”).
Under “Tracking tickets” submenu check “New message” and “Save”. You have created a new channel for reviews.
Go to “Settings” -> “Custom Fields” and create a new “Text” custom field. Give it a title “asodesk_created” (this is the required name, so the name should be exactly that). Leave the rest of the field settings empty/unchecked and “Save”.
Then create another text field with a title “asodesk_review” the same way.

These fields are necessary for the API to function properly with reviews that have been modified by your users.

Copy your Usedesk App secret key. You can find it in your Usedesk account after creating API channel: Channels -> [Name of your created channel] -> App secret key;
Insert secret key in Asodesk UI in the “Usedesk API Token” field and proceed;

6. Select the group or agent to be assigned to reviews in Usedesk account. You can create new agents and groups in Usedesk account.

Your integration with Usedesk is completed!

You can easily access and manage your integration settings in the Integrations section. If you need to make any changes or update missing information, simply click on the “Edit” button to adjust your settings accordingly.

If you haven't completed the integration yet, there's no need to worry - you can always come back to it later and all your progress will be saved.

To add another Usedesk account, simply click on the option "Connect another Usedesk account" in the Integrations section.

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