Reviews & Replies
If you want to reply via reviews through ASOdesk, you should make this integration.
1. Go to Integrations in your ASOdesk Settings.
2. Click on the button “Add Google Play Console Account”.
3. Choose one or several apps in “Reviews & Replies” section.
4. Open your Google Play Console.
5. Go to Settings ➡ Developer account ➡ API access.
6. You will get to OAuth Clients. Click on the button “Create new OAuth client”.
To create a new OAuth Client:
- Go to the Google Cloud Platform Console.
- Click “Create credentials” and select “OAuth Client ID” from the list.
- Select the “Desktop app” application type and fill in the name. It is better to use the name of our tool and your app. For example: “ASOdesk reviews Women Workout”.
- Click “Create”.
Note: if you have a G-Suite account, you'll be requested to configure consent screen before creating an OAuth Client ID.
If you don't have a G-Suite account, just pass to p. 7 ;)
Choose "External"
After that, you should fill all necessary fields:
- App Name (e. g. ASOdesk GP Console Integration)
- User support email (you can write here your email - it's for your workspace only, no one else can see it)
- Email address in "Developer contact information" section - the last one (same address as in previous section)
Then, click "Save and continue".
7. Now you see “Your Client ID” and “Your Client Secret”.
8. Copy “Client ID” and “Client Secret” from Console and fill in the same fields in ASOdesk.
9. Click “Next” in ASOdesk. Сlick on the “Click here” button.
10. Choose your account and click “Allow”.
11. You will get a code.
12. Paste it into ASOdesk field.
13. Click to button “Add integration”. The status will change on “Authorized”.
Report a Concern
To report concerns from ASOdesk, you should integrate your Google Play Console with your account.
1. Go to Integrations in your ASOdesk Settings.
2. Click the button “Add Google Play Console Account”.
3. Chose your app in “Report a Concern” section.
4. Open your Google Play Console.
5. Go to “Users and permissions” section.
You should choose a user, who works in ASOdesk. Add user’s address to section “Invite new users”, if you haven’t invited him before.
Also you should give gpc@asodesk.com access to "Reply to reviews"
6. You can give access to one or several applications. Choose “App permission” or “Account permission”.
7. Scroll through the list and choose “Reply to reviews”, "View app information and download bulk reports (read-only)".
Click “Apply” and then “Invite user”.
8. Send invite.
9. In your Google Play Console you will see that your user is active.
10. Go to “Settings” ➡ “Developer account” ➡ “Account details”. Copy Account ID.
11. Go back to ASOdesk Google Play Console Integration and check the box “I’ve invited user <email name> to Google Play Developer account”.
12. Paste Account ID to the field in ASOdesk.
13. Click to button “Add integration”. The status will change on “Authorized”.
