The Auto-Replies tool will allow you to configure automatic sending of replies to user reviews for your application. Save time on analyzing and replying to reviews with this feature.
Here is a short step-by-step guide to setting up Auto-Replies:
You need Customer Support Manager, Admin, Product Owner or Root role to be able to create and edit auto-reply rules.
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Go to My Apps; select the application that you would like to automate replies to reviews for;
2. Choose Auto-Replies in our the menu at the top:
3. Tap the Create new rule button:
4. Name the rule and choose what you would like to reply with: you can use a pre-created template, a random template, or report a concern to a review.
5. You can select one or more applications that this rule will work with.
6. Then you should choose a publication mode:
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Approval mode allows you to manually control the sending of each reply. You will receive a notification and you will be able to approve or reject the reply.
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Auto-posting mode fully automates sending replies; the system sends the reply itself.
7. Configure the rules for automatically sending a reply based on the following conditions:
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Review content - you can you can specify the words and symbols that the review must or must not contain; starts or ends with particular words and symbols.
If you choose the condition 'review text does not contain' and list multiple options separated by 'or', the rule will apply to reviews that contain any of the specified options.
this way the auto-reply will be sent if a review does not contain the word 'bad', but the rule will work even if a review contains 'error' and 'negative'.
If you set each option as an individual condition, the rule will only apply to reviews that do not contain any of the specified words.
this rule will work only if a review does not contain words 'bug', 'error' and 'awful'.
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Review rating
For instance, if you choose 'review rating is more than 3*', the rule will apply to reviews with 4* and 5*. Reviews with 3* will not be affected.
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Review length
If you set a review length requirement of less than 100 symbols, the rule will only apply to reviews with a maximum of 99 symbols. Reviews with exactly 100 symbols will not trigger the rule.
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Review language
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Review tags
8. Save changes.
Congratulations! You have successfully set up an Auto-Replies rule. Feel free to manage it by deleting, temporarily deactivating, or adjusting its settings in the Auto-Replies section as needed.
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