Overview of alerts about a lot of negative reviews and instructions on enabling them.
Overview:
We will let you know if there is a big increase in negative reviews. You can set the number of reviews you want to be notified about within a specific period of time.
This helps you to see trends more easily and deal with any problems that users raise quickly.
How to enable the alert:
Email:
1. Navigate to the Connections Hub tab found on the left sidebar of the interface.
2. Click on the 'Create' option in the top right corner to select Email report/alert.
3. Specify the email address to which you would like the alert to be sent.
4. Choose the apps and countries for which you want to get the alert.
5. In the General Reports & Alerts tab, select Alerts → Number of negative reviews is more than...
Set the number of reviews you want to be notified about and the time period.
6. Save the settings by clicking on Create.
Slack:
1. Navigate to the Connections Hub tab found on the left sidebar of the interface.
2. Click on the 'Create' option in the top right corner to select Slack Notification.
3. Choose the apps and countries for which you want to get the report.
4. In the General Reports & Alerts tab, select Alerts → Number of negative reviews is more than...
Set the number of reviews you want to be notified about and the time period.
5. Then click on Add to Slack to complete authorization and select a Slack channel you want the report to be sent.
You can also enter the custom WebHook URL of the Slack channel.
Find out how to set up and run WebHooks in this Slack guide.
6. Save the settings by clicking on Create.
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