We’re here to help you get the most out of Asodesk.
If you have any questions or run into issues, feel free to reach out to our support team. The fastest way to contact us is via the live chat in the platform — we usually respond within an hour. You can also email us at hello@asodesk.com, though replies may take a bit longer.
If your question is related to a specific tool, we recommend checking the Help Center first. Every tool in Asodesk includes a direct link to a relevant article with detailed guidance — look for the Learn more button in the interface.
Asodesk offers different levels of customer support depending on your subscription plan. Here's what you can expect:
Basic Support
Included in all plans by default.
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Live chat: Ask questions directly in the platform. Answers during business hours.
Standard Support
Included in Guru ASO.
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Email support: Contact us at hello@asodesk.com for any issues or questions.
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Responses within 1–2 business days.
Advanced Support
Included in Power ASO.
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Day-to-day support: Faster response times and assistance with ongoing tasks.
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Dedicated Customer Success Manager: Your personal contact for onboarding, feature guidance, and regular check-ins.
Premium Support
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Priority tech support
Your requests are handled first in the queue, so you get help faster when you need it most. -
Priority feature request
Your feedback and ideas are reviewed with higher priority during roadmap planning. -
Setup support
We help you get started with Asodesk — from connecting your apps to setting up your workspace. -
Dedicated support manager
A personal contact who knows your account and can assist with complex questions or ongoing issues.
Need help understanding our products or services? Have a question? Let us know!
Click the support icon in the bottom right corner or write on hello@asodesk.com