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Teammates' Permissions

Here is an overview of the access levels and permissions associated with each teammate role:

Root 
An account with the Root role has no access restrictions.

Admin
✅ Can: ❌Can't:

  • Add and remove applications and keywords,

  • Work in all ASO tools without limits,

  • Configure notifications for all apps, 

  • Manage teammates,

  • Reply to reviews,

  • Edit templates and tags,

  • Use Auto-Tags and Auto-Replies,

  • Set up Integrations.

  • Edit payment information, 

  • Manage payment methods, billing info,

  • Manage Asodesk plans.

Product Owner
✅ Can: ❌Can't:

  • Work in all ASO tools with pre-selected applications defined by Admin in all countries,

  • Reply to reviews for pre-selected applications defined by Admin in all countries,

  • Set up Integrations.

  • Add or delete new applications and countries,

  • Manage teammates,

  • Edit payment information,

  • Manage payment methods, billing info,

  • Manage Asodesk plans.

ASO Manager
✅ Can: ❌Can't:

  • Work with pre-selected applications in pre-selected countries defined by Admin, 

  • Receive notifications and edit the settings just for selected countries and apps. 

  • Add or delete new applications and countries, 

  • Manage teammates,

  • Edit payment information,

  • Manage payment methods, billing info,

  • Manage Asodesk plans,

  • Reply to reviews (can only view data),

  • Set up Integrations.

Customer Support Manager
✅ Can: ❌Can't:

  • Reply to reviews for pre-selected applications in pre-selected countries defined by Admin,

  • Edit templates and tags,

  • Use Auto-Tags and Auto-Replies.

  • Add or delete new applications and keywords,

  • Work in all ASO tools (can only view data),

  • Manage teammates,

  • Edit payment information,

  • Manage payment methods, billing info,

  • Manage Asodesk plans,

  • Set up Integrations.

Read-only
✅ Can: ❌Can't:

  • Check the performance of pre-selected applications in pre-selected countries defined by Admin, 

  • Use standard saved filters in ASO tools.

  • Delete or change keywords' settings, 

  • Add or delete new applications and countries,

  • Work in all ASO tools (can only view data),

  • Manage teammates,

  • Edit payment information,

  • Manage payment methods, billing info,

  • Manage Asodesk plans,

  • Reply to reviews (can only view data),

  • Set up Integrations.

 

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